ELAIO ships Worldwide. All orders are shipped with Australia Post. Once your order has been made you'll receive a tracking number so you can track your goods online.
Shipping: $10 flat rate.
$20 flat rate - pack and track
Taxes, Fees and Duties
When, or after delivery is made, there may be fees, duties, import/export and excise taxes, as well as other fees or assessments which may be assessed or levied by any national, State, or local government and any of their departments and subdivisions in relation to the ordered products. These charges are not included in the original shipping charge, and must be paid by you in addition to the amounts stated on our website. You will not be entitled to payment or reimbursement by ELAIO for those charges. If you fail to pay the required fees, duties, taxes or assessments and the items are returned to us, we will provide you with a refund for the returned products minus the return delivery costs.
If you are unsure of the charges and whether you will be affected, please contact your local customs office.
All orders are processed within 24 hours from the time we receive your order. Please note that all orders received after 2pm AEST on a Friday and over the weekend are processed the following Monday.
Domestic shipping - please allow 1-3 business days for delivery and an extra 1-2 days for locations outside of metropolitan areas
International shipping - please allow 10-14 business days for deliveries outside Australia.
*All shipping times exclude clearance/customs delays and any other delays caused in circumstances that are outside of our control.
*Please note that all shipping time frames are from the date of dispatch, not the date that your order is made.
Shipping and Handling Information
Deliveries will be made to the shipping address nominated by you and it is your sole responsibility to ensure that the address provided is complete and accurate.
We are not responsible for delays, lost or damaged shipments or orders sent to incorrect, invalid addresses or correct addresses. In the event that a product is lost in transit, ELAIO will help as much as is reasonably necessary to trace a missing parcel.
Orders may end up being returned to us for various reasons including, non-payment of fees, duties or taxes, incorrect address, unclaimed at post office, etc. If a package is returned or rejected, the customer will need to email email@example.com to arrange redelivery and will also have to pay for all postage costs.
Risk in the products purchased will pass to you once delivery has been made to your nominated address.
Please direct any shipping related inquiries to firstname.lastname@example.org